Frequently asked questions (FAQs)
Quick answers to the most important questions about using your app and dashboard.
General
- Which changes can be implemented immediately—without an app update?
- Which changes are complex and require an app update?
- What is an APK file?
- What does app release mean?
- What are monthly active customers in my dashboard?
- Where can I find the QR code to download my app?
- Deep links are not opened in the app
- accessibility
communication
- Embedding email unsubscribe links
- Why is my customer not receiving push notifications?
- How can I award points in a campaign?
- How can I use deep links in a push campaign?
- How can I add an unsubscribe option to the newsletter?
- We do not send out newsletters, so why does the customer still have to give their consent?
- What are automated campaigns and how can I create them?
- How do I set up an automatic email reminder for App Store reviews?
- Newsletter: Allow re-registration after unsubscribing
incentivization
- How can I draw a winner?
- How can I limit the number of reward redemptions?
- How can I notify a winner?
- What does couponing mean?
- How do I create a coupon?
- What is the premium marketplace?
- How can I limit a premium?
- My bonus is not visible in the app?
- How can I set the validity of a reward?
- How can I change the redemption text for rewards?
- Once redeemed, rewards should no longer be visible?
- The bonus countdown has expired before the customer reaches the checkout?
- How can I add a cash/QR code to scan for the reward?
- Can I make rewards available only to certain customers?
- Why can't I scan the QR code on my receipt?
- Why are no points awarded even though the QR code was recognized?
- Why can't the customer scan the QR code on the receipt anymore, even though the date is still valid?
- How can I give my customers a birthday bonus?
- How do I redeem a free bonus via coupon?
Customers and social shares
- I didn't get any points for inviting friends?
- How does the Invite Friends tool work?
- What are social shares?
- How can I delete/add customers from a segment?
- How can I delete one or more customers?
- How can I manually add/deduct points for a customer?
- Can I import customers from an existing customer database?
- How can I track a customer's points history?
Content
- Can I create multiple surveys?
- How can I change the opening hours manually?
- Why can't I add a location?
- How can I add a new cash register in the dashboard?
- Why can't my customers check in via iBeacon anymore?
- How does check-in work in my app?
- What is an iBeacon and how does it work?
- What are App Store reviews and why are they important?
- How can I activate the feature slider?
- Explanation of the different ratings
Administration and settings
- When do points expire?
- How can I change the point distribution for my app?
- What graphics are needed?
- How large do the graphics for the banner tool need to be?
- App & Play Store Screen Sizes
- When and how is the assessment triggered?
- How can I change the information under "HOW IT WORKS"?
- What do the numbers in the analytics reports mean?
- What to do if the Facebook news feed in the app no longer works?
Developer Account
- What is a DUNS number?
- Why do I need a developer account?
- How can I renew my Apple Developer Account?
- How can I add my credit card to my Apple Developer Account?
- How can I agree to a license agreement with Apple?
- Google Play Service Account ⚙️🩺
- Google Play verification
- Apple Trader Verification
- Which emails from Apple/Google are important and which are not?
- Cancellation: Deactivation of developer accounts (Apple & Google)
- How can I convert an individual Apple developer account into an organization account?