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Suspicious activities and suspicious customers

The "Suspicious Activity" and "Suspicious Users" sections of the dashboard allow you to quickly identify and deal with potential fraud attempts and suspicious user actions. 🚨

Suspicious activities

The "Suspicious Activity" overview lists all unusual user actions. These may include implausible point activities or atypical interactions. You can view the following information:

  • Date: When the action took place.
  • Customer: Name of the user and detailed information about the action.
  • code: A specific reference to the reason for suspicion (e.g. TOO_MANY_POINTS).
  • Actions: Option to confirm the activity or clarify it once.

Perform actions:

  • Click "Confirm Fraud" (red button) to mark the activity as fraudulent.
  • Click on "Resolve fraud" (green button) to approve the activity once.

Suspicious users

Under "Suspicious Users," you will find customers whose behavior or interactions are conspicuous. Here you can see whether a user may have attempted to circumvent the guidelines multiple times.

Displayed details:

  • Registration: Time of registration.
  • Customer: Name and user information.
  • Info: Reasons for suspicion, such as inactive for 365 days, multiple users with the same IP address, etc.
  • Action: Option to confirm or clarify the case.

📌 For more information on suspicious circumstances and how you can respond to them, please visit:
👉 Fraud alert