Smart app reviews

If your customers are satisfied, you can benefit from this, not only because they will shop with you again, but also because they can leave positive reviews directly on external platforms such as the App Store. This will attract new customers.
As App Store ratings improve, potential users will have more confidence and be more inclined to try out the app.
A better rating also means that your app will appear higher up in the app store search results, thereby increasing its visibility.
If your customers are not satisfied with the app or have further suggestions for improvement, you will receive valuable feedback that you can incorporate right away.

In your dashboard, you have two options for requesting a review from your customers:

User reviews:

User reviews are feedback that can be left directly by users within the app. These reviews may contain specific experiences or suggestions for improvement that they have with the app.
They offer a direct means of communication between your customers and your company. You can respond directly to these reviews and take action.

App Store reviews:

App Store reviews are ratings and comments that users leave in the App Store (e.g., Apple App Store or Google Play Store). These reviews are publicly visible and influence the overall rating of the app in the store.
They are often shorter and less detailed than user reviews within the app. Reviews usually include a star rating (1 to 5 stars) and a short comment.
App Store reviews play an important role in new users' decisions about whether or not to download the app.

Here you can find more details about user reviews and App Store ratings.

With this feature, you can easily ask your customers how satisfied they are with your app.