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Digital loyalty club (app)

The digital loyalty club (app) is the basis of our customer loyalty solution, i.e., the app that your customers use.

Overview

The loyalty club is the basis of all our apps. This means that all our customers use it and benefit from its added value. Your customers can collect points and redeem rewards.

Added value for you

  • Competitive advantage: An innovative and digital loyalty club sets your company apart from the competition.
  • Long-term customer loyalty: We humans simply love to collect things, and once we have collected something, we don't want to risk losing it again. That's why your customers will diligently collect points by shopping with you again and again and are unlikely to switch to another company.
  • Sign-up rate: The sign-up rate is higher because customers have already made a conscious decision to use your app.

Example: Industry "Bakeries"

  • Registration in the loyalty club: Customers can start collecting points as soon as they register in the app.
  • Onboarding: A brief onboarding session in the loyalty club, i.e., a short explanation of the app, helps customers find their way around later on.
  • Collect points when shopping: The next time you shop, you can scan the QR code on your receipt, for example for 4 rolls and 2 doughnuts, to add points to your account.
  • Redeem rewards: Have you collected enough points? Customers can redeem a reward, such as a coffee for 20 points, on their next visit. These benefits promote customer loyalty to your company.

Images/Screenshots

 

Examples
Resch & Frisch Mainglück Quester

 

Onboarding (example: Mittersill)

 

Specify interests/data (example)

Function in detail

  1. Registration and data collection

    • Customers provide data during registration, whereby mandatory and optional fields can be used. You can define these yourself.
    • An integrated customer database (a dashboard in the background) enables easy management of this customer data.

  2. Collect points and receive rewards

    • Collect points: Customers can collect points through various activities such as scanning the QR code on their invoice, checking in, or recommending the service to friends.
    • Rewards: Customers receive rewards in exchange for the points they have collected.

  3. Administration and overview

    You can track all your customers' activities in the dashboard. There are many options available, such as real-time management, reward redemption history, and many other options that allow you to keep track of your customers.


  4. profile settings    Customers can view and manage their specified data here and add a profile picture.